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Returns and Refunds
Last updated 25 August 2026
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The short version
If your item arrives damaged, faulty, or does not match the proof you approved, tell us within 30 days of delivery and we will remake it or refund you in full. You do not need to return a damaged item; a photo is enough.
Personalised items
Because every item is made to order with your photograph and your wording, we cannot accept returns simply because you changed your mind, and we cannot resell a returned personalised item. This is why we send a digital proof before production: the proof is your chance to change anything, and approving it confirms the design.
If you spot a mistake in the wording after approving the proof, email us immediately. If production has not started we will fix it at no charge.
How to make a claim
Email our support address with your order number and, for damage or a fault, a photograph of the item as it arrived. We aim to reply within two business days. Approved refunds go back to the original payment method within 10 business days.
Cancellations
You can cancel for a full refund any time before you approve your proof. After approval the item enters production and can no longer be cancelled, though the damage and fault cover above still applies.
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